Return and Refund

Return Eligibility

Eligible products may generally be returned within 30 days from the date they are delivered.

To be eligible, an item should normally be unused, undamaged, and returned in substantially the same condition in which it was received.

Certain products may have specific return restrictions due to their type, condition, or applicable legal requirements.

Condition of Returned Products

Returned products should include, where applicable:

Original packaging
Accessories
Product components
Included documentation
Other materials supplied with the order

A return may be refused or a refund may be adjusted if the product has been used, damaged, altered, or returned incomplete, subject to applicable law.

Products Not Eligible for Return

Certain items may not be returnable, including products identified as final sale or products that cannot reasonably be returned for hygiene, safety, personalization, or other lawful reasons.

Any applicable product-specific restrictions will take precedence over the general return period.

Requesting a Return

Customers should contact us before sending a product back.

The return request should include sufficient order information to identify the purchase and explain the reason for the return.

Return instructions will be provided when the request is approved.

Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because of a change of preference or another non-defective reason.

When an item is confirmed to have arrived defective, damaged, or incorrect, an appropriate return solution may be provided.

Refund Processing

Returned products may be inspected after receipt.

If the return satisfies the applicable requirements, the refund will generally be issued to the original payment method.

Financial institutions and payment providers may require additional time before the refunded amount becomes available.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or contains an incorrect product, please report the issue promptly.

Relevant photographs, order information, packaging details, or other supporting information may be requested to help determine the appropriate resolution.