Processing Orders
Orders are generally prepared for shipment after payment has been successfully confirmed.
Processing may require additional time during weekends, holidays, promotional periods, periods of high order volume, or when products require additional preparation.
Estimated Delivery
Delivery estimates depend on the destination, shipping method, carrier, product availability, and other circumstances.
Any delivery timeframe shown at checkout is an estimate unless expressly identified as a guaranteed delivery date.
Available Shipping Options
Shipping methods may differ depending on the destination and the products included in the order.
Available methods and corresponding costs are generally displayed during checkout.
Shipping Fees
Shipping charges may be calculated based on factors such as destination, package size, weight, selected service, or applicable promotions.
Any applicable shipping charge should be presented before the order is finalized.
Tracking Information
Where tracking is available, tracking details may be provided after the order has been dispatched.
Carrier tracking systems may require additional time to register the shipment after it leaves the fulfillment process.
Accurate Delivery Information
Customers are responsible for checking that shipping information is complete and accurate before submitting an order.
If a shipment cannot be delivered because of incorrect information, additional charges or other arrangements may apply.
Delays Beyond Normal Estimates
Delivery may take longer than estimated because of:
- Severe weather
- Carrier interruptions
- Seasonal demand
- Customs processing
- Public holidays
- Transportation disruptions
- Incorrect delivery information
- Other circumstances outside reasonable control
Damaged Shipments
If a package arrives with visible damage, customers should retain the package and its contents and contact us promptly.
Photographs or other evidence may be requested to assist with reviewing the shipment.
Lost or Missing Packages
If a package has not arrived within the expected timeframe, customers should review the tracking information and, where appropriate, contact the shipping carrier.
Additional information may be needed before a delivery investigation can be completed.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise, such charges may be the customer's responsibility.
Returned or Undeliverable Packages
If a shipment is returned because it was refused, could not be delivered, or contained an incorrect address, additional shipping costs may apply.
Any refund will be handled according to the applicable order and return terms.